Home > Exchanges/Returns
Exchanges/Returns

*** No returns will be accepted without prior written authorization and/or ***
a return authorization number provided by Bonnecaze.

Please take care in unpacking and inspecting your shipment at once. Small items are often overlooked, so please check through the packing material carefully.

Bubble wrap is used to package goods only. It is never used as filler material.

*** All claims must be made within 10 days of receipt of goods. ***

It is our policy to ship all orders complete and free from factory defects. However, in the event that a shipping error is made, we will authorize requests for returns made within 10 days of receipt of the merchandise. Any merchandise altered from its original condition will not be authorized for credit


If you will be exchanging or returning an item, you must include a copy of your packing slip. If you cannot locate your packing slip, you may download our Exchange/Return Form here. You will need Acrobat Reader to view this document. Acrobat Reader can be downloaded at http://www.adobe.com). Include it with the item(s) you're returning.


*** We will not accept a return without a copy of your packing ***
slip or the completed Exchange/Return Form.

WE WILL NOT ACCEPT RETURNS OF ANY ABSINTHE FOUNTAINS NOT IN THEIR
ORIGINAL
PACKAGING. THEY MUST ALSO BE PLACED INSIDE A SHIPPING BOX.
THE PRODUCT BOX
IS NOT ACCEPTABLE TO SHIP.
NO EXCEPTIONS.

Damaged Goods

If a product is damaged in shipping, please stop unpacking and notify the carrier immediately. In the event of damage, claims must be made within 10 days of receipt of goods. Please notify a customer service representative by emailing: info@bonnecaze.com

Please keep all original shipping cartons and packaging materials, as well as the merchandise, until further notice. The freight company will not process a claim for damaged merchandise if ANY original shipping materials are missing or if the merchandise has been altered in any way.

Defective Goods


When requesting replacement for a defective item, please remember if the item is truly defective we will replace it. Often, what is mistaken for a defect is simply the result of hand craftsmanship.